If you need help resolving a dispute or dispute
GRAAD has been consulted several times for the resolution of a controversy or a dispute. In practice GRAAD can analyze the disputed object and issue a special certificate to provide the documentation necessary for disputes and for the resolution of controversies linked to the purchase of collectible cards on marketplaces, such as e-bay, or requests from the used payment system, like Paypal
In fact, on the various marketplaces it is possible to dispute a purchase of the collectible card category. Sometimes though the website or payment system requires some documentation that can certify the validity of the dispute before proceeding with a refund.
The service in this case is built on the basis of your needs. Whether it is a special analysis to certify a single card in a very rapid time, or an analysis for the evaluation of a deck or booster packs, or an analysis regarding a whole lot of cards, or also for other needs that fall outside of the normal certification available in our online form, we can help you.
To obtain a special certificate write us by explaining what you need, we will verify what we can do and we will give you a cost estimate for the special analysis.
Request it if you need to make a very rapid evaluation of a card to prove that you're right in a dispute.
If you need to certify not a single card but a whole lot consisting of many cards we can certify the lot as a unit.
To prove that a booster pack, a deck or box respond or not to certain characteristics we can analyse these objects by issuing a special certificate.
In case you have purchased a card online and want to prove that the card is fake, request a certificate for counterfeits.
If you need to understand how to start a dispute for a transaction you paid with Paypal, here is this link to go to the page that explains how to proceed.
If you don't know how to start a dispute on e-bay read this guide that explains how to proceed step by step.
Our customer service is at your disposal from Tuesday to Saturday, from 10 a.m. to 6 p.m., via one of the following channels: